Recent Posts

WE ARE HIRING!

1/2/2018 (Permalink)

Are you looking for a career change? Do you love to make a difference?

We are hiring a SERVPRO Marketing Representative. Below is the job description & responsibilities:

Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to routinely contact and follow-up with customers. Conduct repetitive contact calls to build relationships and educate the customer on why SERVPRO® is the best cleaning and restoration company. Use the quarterly Marketing Media Kit to market SERVPRO® services and to sell the benefits. Provide and communicate clear and accurate pretesting, scoping of services, and job estimates. Monitor and follow-up on all assigned jobs ensuring customer needs are met. 

1. Executive: Customer Satisfaction

  • a. Communicate with centers of influence (COIs) on resolving concerns: face-to-face, phone, or e-mail.

2. Marketing: Generate Revenue

  • a. Meet or exceed assigned sales quota.

3. Marketing: Sales and Marketing Activity

  • a. Set up closing appointments. b. Maintain assigned contact lists (additions/deletions). c. Conduct objective-to-objective daily marketing contacts, compile and maintain center of influence (COI) information, identify “Target 25” (Top 25 contacts to develop into clients), and complete documentation, as appropriate. d. Participate in professional associations, provide Lunch-and-Learns, and promote continuing education courses. e. Complete Emergency Ready Profiles (ERPs) and discuss benefits of emergency event preparation.

4. Marketing: Professional and Personal Development

  • a. Develop sales skills. b. Understand production and estimating. c. Understand SERVPRO® Enterprise resources and industry knowledge.

5. Executive: Safety and Risk Management

  • a. Attend safety training, as appropriate. b. Understand and comply with safety and risk management guidelines in the office and while traveling.

6. Additional: Other Duties, as Assigned

  • a. Take ownership of Roles and Responsibilities. b. Handle recurring and unique tasks, as necessary.

FOR MORE INFORMATION PLEASE CALL 229-236-1902 or send your resume to office@SERVPRO9816.com

Cold Weather Tips!

1/2/2018 (Permalink)

Our partners at the American Red Cross have the right idea on staying warm this Season.

As temperatures drop this winter, the American Red Cross offers ten steps people can take to stay safe during the cold weather.

 

1. Layer up! Wear layers of lightweight clothing to stay warm. Gloves and a hat will help prevent losing your body heat.

 

2. Don’t forget your furry friends. Bring pets indoors. If they can’t come inside, make sure they have enough shelter to keep them warm and that they can get to unfrozen water.

 

3. Remember the three feet rule. If you are using a space heater, place it on a level, hard surface and keep anything flammable at least three feet away – things such as paper, clothing, bedding, curtains or rugs.

 

4. Requires supervision – Turn off space heaters and make sure fireplace embers are out before leaving the room or going to bed.

 

5. Don’t catch fire! If you are using a fireplace, use a glass or metal fire screen large enough to catch sparks and rolling logs.

 

6. Protect your pipes. Run water, even at a trickle, to help prevent your pipes from freezing. Open the kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals out of the reach of children. Keep the garage doors closed if there are water lines in the garage.

 

7. Better safe than sorry. Keep the thermostat at the same temperature day and night. Your heating bill may be a little higher, but you could avoid a more costly repair job if your pipes freeze and burst.

 

8. The kitchen is for cooking. Never use a stove or oven to heat your home.

 

9. Use generators outside. Never operate a generator inside the home, including in the basement or garage.

 

10. Knowledge is power. Don’t hook a generator up to the home’s wiring. The safest thing to do is to connect the equipment you want to power directly to the outlets on the generator.

 

For more information on how to stay safe during the cold weather, visit http://www.redcross.org/news/article/Top-Ten-Red-Cross-Cold-Weather-Safety-Tips

Calling all Insurance agents!

1/2/2018 (Permalink)

This month we are offering two free continuing education seminars for anyone needing insurance credits. The classes will be held on January 18th at the Moultrie-Colquitt County Chamber of Commerce (116 1st Ave. South East Moultrie, Ga 31768). This is our first time hosting a class in Moultrie and we are very excited to see the turnout. The first class will be from 9 AM-12 PM and is an Ethics seminar (Course #43061). The second course is Mitigation Awareness & Response (MARS) and it will be held from 1 PM- 3 PM. We have an instructor from corporate office coming down to teach both courses and her name is Mary Busey. Breakfast and lunch will be provided for all attendees.  We already have quite a few signed up. The class size is limited, so please contact Brandy ASAP at 229-236-1902 or bbradley@SERVPRO9816.com to sign up. 

Smoke & Soot

1/2/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to developing a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Thomas, Colquitt & Grady Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises, therefore, smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
229-236-1902

What to expect!

1/2/2018 (Permalink)

SERVPRO of Thomas, Colquitt & Grady Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (229)236-1902

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Thomas, Colquitt & Grady Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Thomas, Colquitt & Grady Counties

SERVPRO specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

New Year, New Newsline Quizes.

1/2/2018 (Permalink)

We wanted a way to incorporate and engage people to read the monthly SERVPRO newsletters that come out each month. I felt like people were not reading them. In fact, I found that some people would even throw them in the trash when I left their office or building. I've witnessed this when I walked back to the office to leave my card I forgot on the first visit. Interesting enough, at a sales meeting I attended a couple of years ago a marketing representative told the group about a new approach that peaked interest and also created more customers. She said that she would make quizzes from the newsletters (both the residential and commercial newlines.) She said that she would pass out the quizzes with the newsletters attached and tell the client to email her the answers. Whatever town she was working out of in North Georgia, she decided that the prize would be a whole ham delivered at the end of the month. We NOW are incorporating this quiz-newsletter idea with our franchise. I hope it takes off! Although, we may not start with the "ham giveaway" a visa gift card would be a nice and rewarding touch, don't you think?

IICRC Certified Firm

1/2/2018 (Permalink)

SERVPRO of Thomas, Colquitt & Grady Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Thomas, Colquitt & Grady Counties

SERVPRO of Thomas, Colquitt & Grady Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Kat's 1 Year Anniversary!

9/25/2017 (Permalink)

General Kat's 1 Year Anniversary! Kat is ready to take on another year at SERVPRO!

Whew! A year working as an SMR has flown by a lot faster than expected. I still am in disbelief thinking of how I have already exceeded my year mark with SERVPRO, but when I reflect on all that I’ve learned over such a short amount of time it puts things into perspective. Covering six counties is no easy task, but I have developed relationships with many of the clientele I have come into contact with, especially those that I see on a regular basis. I feel that I have accomplished a lot and brought a lot of new business to our team. It seems as though we are growing and developing a better name for ourselves and getting more involved in the territories we cover. All in all, I’d say it’s been a pretty great year for both myself and for SERVPRO of Thomas, Colquitt and Grady Counties!  

Cleaning Floors

7/19/2017 (Permalink)

Are you tired of your grungy looking floors? Let us clean your floors the right way!

Hard flooring, like hardwood and tile, is often used in today’s homes and commercial properties. At first glance, hard flooring appears to be easy to clean, maintain, and restore. However, these materials tend to have soil accumulate over time, and eventually you’ll need professional cleaning to remove this buildup. 

We have specialized training in time-tested and industry-approved cleaning methods. Also, our proprietary cleaning system allows our Professionals to properly clean and restore your floor’s original beauty. 

In the picture you will see the difference of SERVPRO of Thomas, Colquitt & Grady Counties can do for your bathroom tile floors. These floors were frequently mopped and cleaned but SERVPRO was able to professionally remove the gunk that was built up over time.

1st Annual Ladies Luncheon

6/15/2017 (Permalink)

Community 1st Annual Ladies Luncheon Our SERVPRO team pictured with Terri Jenkins, the Red Cross Director of South Georgia.

Our First Annual Ladies Luncheon was a HIT!

We had over 75 women attend on Friday, June 9th. The venue was absolutely amazing and the food was delicious.  Starting at Noon we had our sponsorship reception with champagne and appetizers.  The appetizers were braised beef crostini, salmon spread on toasted bread, and white bean puree and olive tapenade on flat bread.  

All other guest arrived at 1 PM for networking and lunch.  For lunch, you had a soup choice of traditional gazpacho topped with pistou yogurt & butter croutons or chilled potato and leek vichyssoise finished with olive oil.  The entree choices were a greek style salad with shrimp or a chicken salad tartine.  White and red sangria were served and for dessert you had a choice of chocolate or lemon cake.

Mr. Tillman was our pianist and he played a variety of songs for each generation to enjoy.  After lunch we listened to Terri with the Red Cross of South Georgia speak on the Red Cross in our area and ended the event with handing out door prizes.